Lutwyche Family Practice is a modern medical centre located in the Lutwyche shopping centre. We are committed to providing all members of the family with the highest standard of care whilst promoting health, wellbeing and disease prevention.
There is 3 hours free onsite parking at the shopping centre. You can get to Level 1 via the lift, travelator or stairs
A standard appointment is 15 minutes. If a longer appointment is required (e.g. cervical screening, employment medical etc) please advise the receptionist at the time of your booking.
If you are unable to keep the appointment, please notify the receptionist as soon as possible so we can allocate that time to another patient.
We are a Mixed billing medical practice and appreciate full payment of fees on the day of consultation. We use Medicare online and Hicaps so the Medicare rebate can be immediately refunded to your bank account.
Bulk billing means that the doctor is paid directly by Medicare, on behalf of the patient. This means that the amount paid for each medical service is the amount set by the Australian Government. Note that some consultations such as occupational and Workcover consultations are not covered at all by Medicare and need to be paid for privately.
Some services are bulk billed, this includes consultations for all children under the age of 16, childhood immunisations, care plans and Government funded health assessments. All other bulk billing is at the Doctors discretion.
Unfortunately, the amount set by the Government for a consultation is insufficient to cover the costs of providing a high quality medical service, use of the practice rooms and facilities, staff and amenities.
“We value our doctors and think they are worth more than the small value the Government puts on their service!” We want to attract and maintain the very best General Practitioners and maintain a very high-quality service.
At the same time having lived as students for many years our doctors well understand financial difficulty and have the discretion to bulk bill when there is a bona fide financial need.
You will need to see a doctor for a medical certificate. The certificate cannot be backdated.
A visit to the doctor is required for any prescription. If this is not possible, an ongoing script can be provided on a $15 fee. However, a script cannot be issued if the patient has not been seen for more than 3 months for the relevant condition.
Referrals to specialists can only by done by consultation with your doctor. Please make sure you see the doctor at least 24 hours prior to your specialist appointment. We regret that referrals cannot be backdated. Same day urgent referral may be done at the discretion at our regular doctor only at a fee of $15.
We will contact you by phone or SMS to see your doctor for abnormal results. Please make sure your contact details are up to date.
Patients will receive an SMS message when they are due for immunisation, health assessment, cervical screening etc. If you do not wish to be part of this system, please let us know.
This service is only through doctor’s discretion. A doctor may visit a regular patient at home, however there is an extra charge for this service.
Please contact National Home Doctor Service for after hour medical care.
The number is 13 74 25
This practice welcome comments and suggestions regarding the care you receive. A ‘suggestion box’ is available for feedback in the waiting room.
All complaints must be made in writing before they can be addressed. Complaints will be taken seriously and we try to resolve any issues in a timely manner.
This practice takes no part or engage in any direct marketing regarding your health information.
This practice welcomes and acknowledges patients from all backgrounds and have a multicultural team. If you would prefer to speak in your own languages, interpreters can be arranged.
There will be times when you may be contacted by our practice team via electronic means to either provide advice or information concerning your healthcare. Electronic communications includes: email/fax/SMS/and through the practice based application.
All significant communications will be recorded within the patient’s file and sensitive information will be encrypted for privacy purposes.
Your medical record is very important to us and is confidential. It is the policy of this practice to maintain a high standard of security at all times and to ensure this information is only available to authorised staff members. Patients have a right to access their personal health information and this can be done by signing a consent form for records to be transferred to another practice. If it is a large file, a fee will be charged.
We collect your personal information that includes name, date of birth, address, contact details and Medicare numbers. Medical information may include past history. Doctors need information about your past and present health in order to provide you with the best quality care.
More information on privacy legislation can be found from:
Office of the Australian Information Commissioner – 1300 363 992
Office of the Information Commissioner (Qld) – 07 32347373
Fill out the form below and we will get back to you as soon as we can.
